Top 5 Must-Have Features For Online Casinos

Online Casinos

How do you pick the best online casinos in Australia? You can start by reading our reviews, but how do you narrow your options when there are so many? You start by taking a hard look at what casinos have to offer. Today, we will give you five must-have features that online casinos should have. If they don’t have these features, find one that does.

Healthy Welcome Bonus

The Welcome Bonus is the first impression that a player gets about a casino. If the bonus is somewhat generic or the bonus is low, then the casinos are likely not going to be top quality. Casinos that want your business are going to give your a reason to play.

You want welcome bonuses that give you a 100% match or greater, preferably up to $1,000 or more. Next, bonuses that include free spins are superior to those offering a match bonus only. Finally, check the details of the bonus. If the total playthrough is greater than 40x, move on to another casino that offers better terms, or make a deposit without using a bonus.

Large Library of Games

The best online casinos are going to be ones that have an impressive selection of online casino games. For starters, they should have hundreds of online pokies from top online casino game providers like Real Time Gaming, Microgaming, iSoftBet, and more.

Kahuna Casino games

Next, they should have a good selection of table games. Having a couple of variants of blackjack and roulette is not a good selection. If the casino does not have at least 10 to 15 different table games (before variants), the selection is not robust.

Finally, the casino should offer a decent selection of Live Dealer Games, along with video poker, bingo, and other games. The more games a casino offers, the better.

Competent Customer Support

There are few things worse than having a problem and not being able to get it resolved. The top Australian online casinos have multiple options for customer support that include a robust FAQ or Help section, live chat support, and even phone support.

If a site only offers live chat support, it needs to be of superior quality. You shouldn’t have to wait 5 minutes for agents to frantically search their databases for your answer. Agents need to be knowledgeable and fluent in the main language of the site, generally English. If the site is skimping on customer support, what else are they skimping on?

Full Mobile Optimization

Most online casinos claim that they are suitable for mobile devices, but if a casino is not completely mobile-optimized, they are lying to you. A mobile-optimized online casino is one that will work the same on your smartphone or tablet as it would through your PC browser.


Online casinos that offer a separate mobile website or mobile app will generally offer reduced functionality. This means you won’t have all of the same gaming options and in some cases, you may not be able to make a deposit from the mobile website.

Also, with technology constantly changing, the best websites are those that are mobile-optimized as they can meet the demands of modern web browsers and PC operating systems. If your site is not mobile-optimized, it is behind in terms of technology.

Licensing From Legitimate Agencies

Finally, you want an online casino that is licensed by a major licensing body like the UK Gambling Commission. Online casinos with a license adhere to industry standards that put them on par with brick and mortar casinos. If the site does not offer licensing information, or it is “self-regulated,” you should probably play elsewhere. While we cannot guarantee they will be scammy, the odds of an unlicensed casino being a scam are much higher.