FAQ

Getting Started

How old do I need to be to gamble in Australia?
What do I need in order to get an online casino account?
What happens If I do not know how to play the games?
How do I choose the right casino?
Is playing at an online casino better than playing at a land-based casino?
Which way to gamble is the best?

Banking

How do I make a deposit at an online casino?
Which deposit method is the best?
Is there a set amount I need to deposit?
How soon can I get my money when I win?
Can I transfer my funds from one account to the other?
What if my deposit does not go through?

Safety and Security

I am afraid online casinos might share my personal details.
Can I change the name on my online casino account?
How fair are online casino games?
How do I tell that an online casino is legal?
How do I avoid scammers when gambling online?
What happens if I think the online casino cheated?

Gaming and Software

Which online casino games are the easiest?
Can I download a casino on more than one device?
I am unable to access other games on my Windows handset, why is that?

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Getting Started

How old do I need to be to gamble in Australia?

The legal age to start gambling in Australia is 18. This may vary from one state to the other, so it is imperative to check what the regulations are in your state.

What do I need in order to get an online casino account?

You need to have an internet connection, when you have found your preferred online casino, navigate to the ‘Register’ tab. Once you have done this, you will be required to enter your personal details. Often some online gamblers like to use a pseudonym instead of their real name; we do not advise this. In most cases a proof of identity may be required in order to claim your winnings, if you use a pseudonym, you may risk losing out on your winnings.

What happens If I do not know how to play the games?

Most online casinos offer trial games; these will give you a chance to practise before you can start playing for real money. Make sure to read the rules first before you start the trial game. Some online casinos will have a ‘How to Play’ tab, which makes for easy navigation.

Getting-Started-FAQ-AU

How do I choose the right casino?

There are various traits of a good casino; the most important one is whether the site is accredited and regulated by a legitimate authority. To check this, scroll all the way to the footer of the site. This may differ from online casino to online casino.

Is playing at an online casino better than playing at a land-based casino?

While land-based casinos offer a variety of entertainment besides just the gambling games, online casinos offer the leisure of gambling whenever a player feels like it, wherever they may be. It is this distinction that makes playing online much more fun.

Which way to gamble is the best?

This is entirely dependent on the player’s taste. Yes, there are various ways to gamble online, and some casinos may not cater to one particular player’s taste. One player may enjoy simple games like pokies and keno while some may enjoy more complex games like baccarat and blackjack. It all boils down to having fun and potentially winning in the process.

Banking

How do I make a deposit at an online casino?

Before playing can resume, you will need to make a deposit. You will need to navigate to the online casino’s cashier, here, there will be a number of banking options. Choose the one that suits you best. The most common types of deposit options are bank transfers, E-wallet services, debit and credit cards.

Which deposit method is the best?

Have a read on our casino deposits page to check what you need to consider when making a deposit at an online casino. Here we also list some of the different online casino deposit methods and which ones are best.

Is there a set amount I need to deposit?

Every online casino will have a minimum amount you need to deposit before you can start playing. You will need to follow this guideline, but you can deposit a higher amount.

Banking-FAQ-AU

How soon can I get my money when I win?

Most online casinos have a payout waiting period, normally between 24 and 72 hours. A number of aspects can make this process longer than it actually is and the most vital is the deposit method used at signup or the beginning of the game, as most winnings are paid back into the deposit method.

Can I transfer my funds from one account to the other?

No. You are only allowed to have one account per online casino. Having more than account may be regarded as fraud and disciplinary action may be taken against you. Players may not transfer funds to another player’s account.

What if my deposit does not go through?

Check whether the funds are still in your bank account. If they are, then try to make the deposit at a later stage. Make sure that you follow the online casino guidelines carefully. If the funds have left your bank account but do not appear in your online casino account, contact the online casino Customer Support team.

Safety and Security

I am afraid online casinos might share my personal details.

There are various things to check before signing up at an online casino. We have listed these here. Sun Vegas Casino recommends online casinos that have been thoroughly checked and tested by our gambling experts to ensure that your online casino experience is fuss-free and secure.

Can I change the name on my online casino account?

Normally, that would be called a transfer which most online casinos do not allow. There may be instances where a name has been spelt incorrectly, and a player is struggling to amend it. In this case, they would need to contact the Customer Support team. They may be asked to provide supporting documents. We advise players not to use aliases as this may prevent them from being able to withdraw any winnings from their account.

How fair are online casino games?

The answer is simple, Random Number Generators. RNG’s ensure that games are random and fair, by using complex algorithms that comprise of thousands of varying seed numbers. They are tested regularly by 3rd party companies that are run independently. Online casinos that comply with this licensing condition will bear a testing agency’s seal of approval (e.g. ECOGRA) on their site.

Security-FAQ-AU

How do I tell that an online casino is legal?

A legal online casino will have visible licensing and regulations section. In this section, the following will be stated:
• The licensing and regulating body(ies)
• An in-depth or brief description of how these authorities regulate the online casino

How do I avoid scammers when gambling online?

This is a tricky one as online casinos can only make sure that they have high-end fraud management systems. It is also your responsibility as a player to keep your information safe by not sharing your online account with anyone else, the same goes with your banking details.

What happens if I think the online casino cheated?

One of the reasons a customer support team is vital in online casinos is an instance where a player feels that a game was not fairly played. There should be more than one way to reach this team. If you are not satisfied with the outcome, you can take things a step further and report the matter to the regulating bodies like eCOGRA.

Gaming and Software

Which online casino games are the easiest?

Online casino games can look intimidating at first, and it is always best to start with the easiest games. Online pokies are one of the favourites in Australia and super simple to play, all you have to do is deposit money at the cashier, press ‘Play’ and wait for your reels to line up. Online keno is another easy game, all you have to do is pick any 15 numbers and then wait for the online casino to draw 20 numbers and if any of them match your pick, you win, as simple as that! There are countless other games you can try out before you start playing for real money.

Can I download a casino on more than one device?

Absolutely! Sun Vegas Casino recommended online casinos often have more than one mobile platform for their casinos like downloadable mobile casinos that are compatible with different operating systems like Android, BlackBerry and iOS as well as Instant Play online casinos. You can download an online casino on more than one device, but you certainly cannot be signed into more than one device at the same time. This is also great for security as mobile devices could potentially get lost, risking your personal information being reached by fraudsters.

I am unable to access other games on my Windows handset, why is that?

While some games may be available on desktop versions as well as mobile devices of different operating systems, some are just compatible to a select few. Updating your software might help or opting for the desktop version instead.